frequently asked questions
Questions About Our Services and Company
General Questions
Website maintenance is the process of regularly checking, updating, and optimizing a website to ensure its optimal performance, security, and user experience. Maintenance tasks include updating content, fixing bugs, optimizing performance, ensuring security, and managing backups.
Regular website maintenance is crucial to keep your site running smoothly, secure from hackers, and optimized for search engines. It ensures a positive user experience, builds trust with visitors, and improves your site’s search engine rankings.
The frequency of updates depends on your website’s specific needs. However, it’s best to monitor and update your site regularly, addressing issues such as security patches, plugin and theme updates, and content updates as needed.
Website maintenance includes updating content, themes, and plugins; ensuring security and performing regular backups; optimizing site performance and speed; maintaining SEO health; and providing support for technical issues.
Yes, we offer a range of maintenance plans tailored to the needs of various types of WordPress websites, from small businesses to larger enterprises.
To choose the right maintenance plan, consider factors such as your website’s size, complexity, and specific needs. Evaluate the features and services included in each plan and select the one that best aligns with your requirements and budget.
We maintain a wide variety of websites for small and medium-sized businesses across various industries, focusing on the technical aspects of website maintenance. We do not maintain adult, political, or e-commerce websites that sell unapproved or illegal products.
WordPress Maintenance
A WordPress-specific maintenance service ensures that your website is up-to-date, secure, and optimized according to WordPress best practices. WordPress sites require regular updates to themes, plugins, and the core software, along with specialized security measures and performance optimizations.
Our WordPress maintenance service includes updating themes, plugins, and the core software; ensuring compatibility with new WordPress versions and plugins; optimizing site performance; implementing security measures; performing regular backups; and providing support for technical issues.
We carefully monitor WordPress updates and upgrades, ensuring that your site stays compatible with new WordPress versions and plugins. We test updates in a controlled environment before applying them to your site to minimize the risk of conflicts or issues.
We regularly update your website’s themes, plugins, and core software, thoroughly testing them for compatibility before applying the updates. We also monitor the industry for new developments and adapt our maintenance practices accordingly.
While our primary focus is on website maintenance we do partner with SAAS products to ensure full compliance with regulations like the ADA and GDPR.
We implement various security measures, including regular security scans, software and plugin updates, firewall installation, and monitoring for potential threats. We also collaborate with an accessibility provider to ensure compliance with regulations like the ADA and GDPR.
We perform security scans regularly to identify vulnerabilities and potential threats, ensuring your website remains secure and up-to-date with the latest security best practices.
In the unlikely event of a security breach or hack, we promptly assess the situation, identify the issue, and take necessary steps to resolve the problem. We also work to restore your site from a recent backup and implement additional security measures to prevent future incidents.
Backups
We perform regular backups of your website to ensure data safety and quick recovery in case of data loss or security incidents.
We store backup files for a sufficient amount of time to ensure data security and easy restoration if needed. The exact duration depends on your chosen maintenance plan and specific requirements.
Yes, you can request a backup at any time, and we will accommodate your request as part of our maintenance services.
In case of data loss, we restore your website from the most recent backup, minimizing downtime and ensuring your site is up and running as quickly as possible.
Performance
We optimize your website’s performance through various techniques, such as caching, image optimization, and code minification. We also guarantee over 90% speed and performance scores as part of our maintenance services.
Yes, we perform website speed optimization as part of our maintenance services, ensuring your site loads quickly and provides a positive user experience.
We provide regular performance reports, detailing improvements and optimizations made to your website. You can monitor these reports to track your site’s progress.
We use a variety of industry-standard tools to measure and optimize website performance, including Google PageSpeed Insights, GTmetrix, and WebPageTest.
SEO
We maintain your website’s SEO health through regular updates, content optimization, and monitoring of SEO best practices. We also collaborate with Moz Local for local SEO and offer AI-powered optimized content writing services.
Our maintenance services are designed to keep your website optimized for search engines, which can contribute to improved search engine rankings. We cannot guarantee specific ranking improvements, but our practices align with SEO best practices to enhance your site’s visibility.
Yes, we offer SEO audits as part of our maintenance plans, helping you identify areas for improvement and ensuring your website remains compliant with the latest SEO best practices.
We regularly monitor industry updates and best practices, adapting our maintenance services to ensure your website remains compliant with the latest SEO guidelines and recommendations.
Support
We offer various support channels, including email, live chat, and private Basecamp groups for premium clients. Our goal is to provide timely and efficient assistance to address your needs.
Our regular support hours are Monday through Friday, during standard business hours. However, we strive to provide prompt assistance for urgent matters outside of these hours when necessary.
We prioritize providing timely support and aim to respond to support requests within a reasonable timeframe, depending on the complexity of the issue and your chosen maintenance plan.
Yes, we understand that emergencies can occur outside of regular support hours, and we strive to provide assistance in such cases. Please contact us through your preferred support channel, and we will do our best to address your issue promptly.
Billing and Contracts
We offer a range of pricing plans designed to cater to various types of WordPress websites, from small businesses to larger enterprises. Please visit our website for detailed information on our available plans and pricing.
We do not charge setup fees, and there are no long-term contracts required for our maintenance services. We believe in providing quality service and letting our clients choose to continue working with us based on their satisfaction.
To upgrade or downgrade your maintenance plan, please contact our support team. We will guide you through the process and help you select the most suitable plan for your needs.
Yes, you can cancel your maintenance plan at any time. We believe in providing flexible options and allowing our clients to choose the services that best meet their needs.
Miscellaneous
Our onboarding process includes installing a plugin on your website, taking a backup, creating a copy of your site, optimizing and cleaning it, and then updating your DNS records to point to our servers once you’re satisfied with the site’s quality.
You can grant us access to your WordPress site by providing us with the necessary login credentials. We will guide you through the process of securely sharing this information with us during the onboarding process.
Yes, we can work with your existing hosting provider to ensure seamless website maintenance and support.
While our primary focus is on website maintenance, we can assist with website migration on a case-by-case basis. Please contact our support team for more information.
We actively monitor your website for downtimes or outages and work promptly to resolve any issues, minimizing disruption to your site and its users.
Yes, we provide monthly reporting for basic website maintenance plans and advanced premium SEO reporting for larger content and maintenance plans, helping you track your website’s performance and improvements.
While we primarily focus on website maintenance for small and medium-sized businesses, we can accommodate eCommerce websites as long as they do not sell unapproved or illegal products.
Yes, we offer content updates and management services as part of our maintenance plans. Our team can help you keep your website’s content fresh and up-to-date, ensuring a positive user experience.
While our primary focus is on website maintenance, we can assist with website redesigns and new feature implementations on a case-by-case basis. For more complex projects, we recommend partnering with a dedicated development team.
We provide necessary training and documentation to help your team manage the website effectively. Our support team is also available to assist with any questions or concerns that may arise.
Our team regularly follows industry news, updates, and best practices to stay informed about the latest WordPress and web development trends. We also participate in conferences and workshops to continuously improve our skills and knowledge.
We take confidentiality and data privacy very seriously. We follow industry-standard practices to protect your data and maintain the confidentiality of your information. Additionally, we comply with relevant data protection regulations, such as the GDPR.
Yes, we can provide references or testimonials from previous clients upon request. Please contact our support team to request this information.
To get started with our website maintenance services, please visit our website and choose the maintenance plan that best suits your needs. You can also contact our support team for assistance in selecting the right plan or for any additional questions you may have.
If you have any additional questions or require further clarification on any of the responses, please feel free to ask. Our goal is to provide comprehensive and helpful information to address your concerns and assist you in making an informed decision about our website maintenance services.
Remember, our team is dedicated to providing top-quality WordPress maintenance services to ensure your website remains secure, up-to-date, and optimized for the best possible performance. We are here to support you and your website every step of the way, so do not hesitate to reach out if you have any questions or need assistance.