FAQs

Find all the information you need about WordPress Websites. We are your complete knowledge base for everything related to small business websites. 

WEBSITE DEVELOPMENT

Most frequent questions and answers

You will have at least one project manager for us to work with and be able to respond to questions and provide feedback within 24 hours.

Yes, we can build you a WP website. We have an uncomplicated one-week process where you are able to choose your pre-optimized layout. Once you’ve sent us your photographs and content over the course of 7 days we will add and review that information before having a meeting with you to confirm that the site is everything that you expect.

We use automated tools that ping your sites every minute of our day (excluding weekends). If you query receives a 400 or 500 error, we will notify our help desk and get someone to address the issue immediately.

  • Research – We’ll look at the competitive landscape to establish context and benchmarks for how your site should function and then improve on that. This stage will give us the foundation for moving forward with the design and development of your new website.
  • Design – Once we get started we’ll suggest 3 ideal layouts, choosing existing websites or dynamic templates that include the features and look you require. This will include the home page, suggested blog layout, services and about page. Next, once we have a baseline design agreed upon, we will move to development using a similar look and feel for the entire website.
  • Development – We’ll build the front-end and CMS of the website using WordPress as the foundation, and Elementor Builder on top.
  • WordPress Development – We’ll install WordPress on our server set-up the wp-admin panel, and then create a custom look and feel using Elementor Builder that will mirror the template/design you choose. We also use plugins to extend the functionality of WordPress and make the admin panel easier to manage. Well install a limited number of plugins for launch which will include a simplified way to manage the title and meta description tags, and optimization and speed performance tools to ensure your website is Google Core Web Vitals Compliant.
  • Testing – We’ll test the site in a variety of browsers including Chrome, Safari, Firefox, and Opera. We’ll also test the responsive design on iPhone and Android devices. Finally, we test the functionality of the site to ensure there are no errors or technical issues.

WEBSITE MANAGEMENT

Most frequent questions and answers

We offer 24/7 support – Because our work environment is 100% remote, we have staff working from across the world. While we’re a US-based company with team members in Asia, Europe, South America and North America.

We have a Client Success Team – Our Success team does more than just answering your questions. They watch over your account at all times to ensure you have an excellent experience with our service. We’re currently recruiting a client success team whose sole job will be to make sure you have the best possible experience with StrongWP. The support and engineering teams will handle your website on a regular basis, but our CST team’s responsibility is to monitor your account in order to ensure that you are successful working with us.

You know who’s working on your website(s) – Unlike some other companies that don’t have a team page, we prominently display everyone who works for us. This way you can easily find the person or group of people to contact if you need assistance with anything from billing, sales, marketing or feedback. Our global team is proud of the company they’ve built and are excited to serve your needs!

We give all our clients free access to premium plugins – With StrongWP, all customers get access to iThemes Security Pro, WP Smush Pro and WP Rocket. If you are interested in these plugins but would like support with their activation, integration or optimization for your own site, the best option is getting a subscription from us instead of purchasing them individually.

We believe that the things our customers have to say about us count a lot more than what we could ever tell you ourselves.

We have a white-label partnership program – StrongWP partners with design firms, marketing agencies, and freelancers by partnering as a white-label solution. If you have clients who need regular website maintenance, performance updates, or any kind of service offered continuously from the IT department in your company, we can provide those services for you on the background level.

You will provide photos and content needed for all pages.
Otherwise, StrongWP will use licensed stock images if needed.

You will provide us with a complete list of your requirements for the website during the onboarding call. Although during the development functionality may change for a better user experience.

  • We offer enterprise level hosting with all web care plans.
  • Server infrastructure hosted and maintained inside the Google Cloud premium tier environment.
  • 35 global hosting locations to choose from.
  • Hosting with no traffic limits or bandwidth restrictions.
  • 24/7 website monitoring in place.
  • On-site and off-site website backups stored and ready to back up at the click of a button.
  • Our managed servers have built-in performance monitoring.
  • Enterprise-grade Security (Internal & External firewalls both included).
  • SSL certificates are included at no extra cost.
  • Servers with built-in security and malware scanning every two minutes.
  • Our servers have self-healing technologies. They can anticipate a failure coming and make auto adjustments to maintain their stability.
  • Staging environments are available on request.
  • We provide full server-level access on request.
  •  Latest WordPress and PHP versions available.

SEO SERVICES

Most frequent questions and answers

All of our packages are customized to suit different needs. We do not provide a single package that is appropriate for every site, so you should aim for one that meets your website’s specifications.

  • We help you rank higher in SERPS with the use of your selected keywords. 
  • Visitor movement to your website will be enhanced by organic traffic.
  • With more opportunities, there is a notable increase in the conversion of leads to sales.
  • Faster load time on your website.
  • Mobile-responsive website that responds well to changes in screen size.
  • The increase in walk-ins and phone calls to your brick-and-mortar store as a result of enhanced local SEO services.

CONTENT WRITING

Most frequent questions and answers

StrongWP has a dedicated in-house team of professional writers and copywriters, who can comfortably ghostwrite on pretty much any subject matter in an engaging, interesting way that is designed to resonate with your target audience. Simply provide an outline of what you would like to have produced, and the Content Team will do the rest.

You will be assigned a dedicated Project Manager who will coordinate all aspects of the writing project between yourself and the writing, copywriting, and publishing team. Your Project Manager will be responsible for ensuring deadlines are met and will facilitate any feedback or revisions needed between you and the writing team. Should you require some assistance with topics or title selection, the Project Manager can assist with these tasks as well.

MANAGED HOSTING

Most frequent questions and answers

Yes, we strictly require that your site be hosted on our servers in order for us to manage it.

Yes, we host your website on our dedicated servers in a secure environment.

WEBSITE REPAIR

Most frequent questions and answers

StrongWP only provides speed optimization services for people who want to keep their website fast over the long-term. We do offer one time optimization, but we strongly recommend that each of our clients commit to a monthly maintenance plan going forward to keep their site running smoothly.

We build with the same plugins we use for our maintenance plan clients. Just to name a few, we install Yoast, Imagify, WP Rocket, and ShortPixel, on most of the sites we manage.

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